Important Notice
Please beware of non-genuine parts related to compressors
In light of recent developments, we would like to bring to your attention an important matter concerning the use of non-genuine parts for our compressors. The following notice outlines the risks involved and how you can protect your equipment and ensure continued reliability and safety.
Use Only Genuine Parts to Ensure Performance and Warranty Coverage
We would like to remind you that our warranty does not cover non-genuine parts. To ensure the optimal performance and reliability of your compressors, we strongly recommend using only genuine parts. If you come across any counterfeit or non-genuine components, please do not hesitate to contact us immediately.
How to Obtain Genuine Parts
For genuine parts, please reach out to our sales office, business office, or authorized distributors. Your satisfaction and trust are of the utmost importance to us, and we are fully committed to maintaining the quality and integrity of our products.
Risks Associated with Counterfeit Parts
There have been recent reports of customers unknowingly using non-genuine parts, which has led to equipment issues. Please be aware that such parts can negatively affect performance and may also involve violations of intellectual property rights. We are currently taking legal steps to address these concerns.
Be Cautious of Fake Labeling in Certain Markets
Please note that in certain markets, non-genuine parts are falsely labeled and sold as "genuine parts." Compressors overhauled with such parts are also not covered by our warranty. To ensure the safe and reliable operation of your equipment, we strongly encourage you to obtain parts through our official channels.
Thank You for Your Continued Trust
We deeply value your continued support and look forward to serving you with safe, reliable products.
Reference: How to Identify Our Genuine Parts
Label with Trademark and QR Code
Our genuine parts will have a label attached to them with our registered trademark, part name, QR code, and quantity as shown in image (1) to indicate that they are genuine parts, and the code number will be displayed correctly when the QR code is scanned. (In the case below, the code is CR0849-BID.)
Image(1)
Packaging Labels for Large Parts
In addition, large genuine parts have a label attached directly to the package as shown in image (2).
Image(2)
Laser-Marked Logos
Some genuine parts have our registered trademark laser-marked on them as shown in image(3).
Image(3)
Branded Packaging
We pack these genuine parts and deliver them to customers in packages printed as shown in image (4).
Image(4)
